Swoon Spaces FAQs

Where are your teams located?

We currently have teams in NYC and Los Angeles! We also offer Virtual Organization sessions and are available to travel to your destination.

How do I work with you?

The first step is to fill out the form on our contact page!

Once we receive that initial inquiry, we will ask you for photos and videos of your space to give us a better idea of the scope of your project. Remember… we perform projects ranging from a single 5 hour declutter session with one client to a 7-day cross-country move management project for a family of 6, so any insight into your project and space is a good starting point for us! From there, we will schedule a consultation call to get more detailed information and to discuss all the details of our customized approach to your unique project.

What services do you provide?

Swoon Spaces provides a variety of service options including but not limited to; ‘The Swoon Edit’, our Full Service Organization, all the way through our Move Management service. Don't forget we offer Nursery setup sessions, We help couples move into their first home together in a streamlined way, and so much more. Head to our Services Page to read more about what we offer!

Do you travel for projects?

Yes! If we are not based in your city, we would love to travel to you! (At cost, for a fee.)

What can I expect from the phone consultation?

On our initial consultation, we will talk all about YOU and your needs! We want to learn as much about you, your lifestyle, your preferences, and your space as possible so that we can get our brainstorming juices flowing! We will go over services, rates, and all the other details you’ll need to know before booking.

How many people work on projects? Can I hire just one organizer?

We work in teams of two or more organizers, depending on the size and scope of the project. We never work as individuals since teamwork makes the dream work and your transformation will happen faster!

Why do you have a 5-hour minimum?

In our years of professional experience, there is no full transformation that takes less than 5 hours. We try to avoid booking for shorter sessions because we want to make the biggest impact as possible for your life, and it’s not going to happen in 3 hours (unless we’ve set up organizational systems for you before and we’re coming for a quick tune up.)

What parts of a moving project do you help with?

We offer our Move Management Services, where we can jump in at any point of the moving process to assist!

We can help you declutter your items before we pack you up. We can coordinate with your moving company and/or vendors to get you from one home to the next. The most impactful part of our offering is when we get you unpacked, fully organized, and all settled into your new home (and you don’t have to lift a finger!)

When and how do I pay for the services and products?

A 50% deposit is required in order to secure your dates on our calendar.

Your final invoice will reflect the remaining 50% balance of services, final product costs (after returns) and any additional services we provided.

We accept all major credit cards, Zelle or Venmo.

What is your process?

Check out our Process! We discuss all the details, leaving nothing out.

Who is Swoon Spaces for?

Swoon Spaces can help anyone feel better in their home (or work) spaces. We find that the Swoon Team is most often called in to help with big life transitions like; moving in with your partner, moving your family from one home to the next, preparing your home for the arrival of your baby, reclaiming your home to regain peace and recreate a calm environemnt for the daily stresses of life. If you can identfy with any of these scenarios, we're happy to help you prepare for this exciting next chapter in your life!

What are your rates?

Our rates depend on the scope of your unique project and how many team members are required to complete your project within your desired timeline. Once we receive images/ videos of your space, we can offer a much more specific cost estimate.

What if I can’t afford Swoon Spaces?

We do have varying levels of service! If you are not able to hire us for a full service organization session, we can still help you declutter. We offer virtual organization sessions, where you can get our expertise at a fraction of the cost. We also offer tons of free advice on our blog and Instagram!

How long will my project take?

Every project is so unique. We will have to discuss your project on our consultation call to define how long your project might take. Each timeline depends on the scope of work, your budget, how many team members are needed, etc.

What if I’m too busy to meet and handle the details?

No problem! We handle all of the details for you. The only part that we need you there for is the editing phase. After we know what you plan to keep, we can take it from there.

What if we haven’t purged and move-in day is approaching?

No problem! We believe purging is an important and necessary part of the process, but we can guide you through that process during the unpacking and move in phase.

Do I need to be there while you’re unpacking or organizing?

Not at all. Once the purging process is complete our team can take it from there. If we have any questions, we can shoot you a text or make a quick FaceTime call.

How do I maintain my organization after you’re gone?

Our goal is always to create a space that is functional and easy to maintain for you and your family. Our team will walk you through your space once it is complete and show you the systems we have created and the best ways to maintain them.

We also offer customized maintenance packages (monthly, quarterly, semi-annually, annually) to keep your spaces looking picture perfect year round.

Will I be on your site, social platforms, etc?

We love sharing our work on social media! By hiring Swoon Spaces, you agree to allow us to use photos of your space in our portfolio, on our social media platforms, in our blogs, on our website and other Swoon Spaces marketing channels. We make sure to blur out any names, family photos etc in the space. You will be given a release form, but don’t worry! No personal information will be shared unless you want us to!

If you do not want photos posted, we completely understand, just let us know before, during or after the session, no problem!